When tragedy strikes at the arena

Some of you might have heard it on SportsCenter this morning, like I did. As fans were leaving the St. Louis Blues' (NHL) game at the Scottrade Center in Saint Louis, one of the escalators carrying fans malfunctioned and several were injured in the accident.

No one was killed, thankfully. Thirteen people were injured, according to the story at http://www.bnd.com/breaking_news/story/958726.html . Things do happen, even at the sports arena. Several years ago, Wayne Gretzky's wife was struck in the head by a piece of plexiglass that had come loose after a hockey player slammed an opponent into it. About 12 years ago, a section of bleachers, loaded with fans collapsed at a San Jose Sharks home game. And in 2002, a 13-year-old girl was killed by an errant hockey puck that flew over the plexiglass, and hit her in the head.

These incidents have just happened in the National Hockey League (NHL). Other professional sports have had similar incidents at their games in various arenas.

A gentleman from Belleville, IL, Shayne Hill, was seriously hurt in the accident. His foot got caught at the bottom of the escalator where two of the stairs collapsed into each other. His shoe had to be cut off to get him free. If being caught at the bottom of an escalator, "with nowhere to go" as he put it wasn't bad enough, other fans on the escalator had started falling on top of him.

Another fan had pushed the emergency stop on the escalator to prevent further injuries. If that hadn't happened, Hill said, "It could have been a lot worse." The Blues, while seemingly not issuing much in the news release category (at least that I saw) did spring into action. Dave Checketts, an executive with the team visited injured persons in the hospital. “He apologized for the incident in person, which I thought was a very nice gesture," Hill said.

Hill also said that he had tickets for this Saturday's (Oct. 10) game in the 300 level of the arena. With an injured foot, it's all but an impossibility to get up there. "[The Blues] graciously offered to upgrade my seats to be (team President) John Davidson's personal guest in his suite," Hill said.

I did not see a written statement or a news release on the Saint Louis Blues website. This surprised me; just because so many people were involved, and if nothing else, to reassure fans attending future Blues games at the Scottrade Center, that it is safe to attend events there.

"The safety of our fans is always our first and foremost concern. We are hopeful that they are well and being taken care of and we have already begun to investigate the cause of the accident," was the only 'statement' I could find regarding the incident (quoted in the article link above). It was made by Eric Gelfand, a spokesman for SCP Worldwide - the group that manages the Scottrade Center.

However, FOX2 in Saint Louis, reports that Peter McLoughlin, CEO of Blues Enterprises did make a statement saying, "The safety of our fans and customers is always first and most in our minds." That is almost identical to what Gelfand said.

Actions do speak louder than words-or a press release even. The Blues organization did visit injured fans in the hospital. The Blues president did make a very nice gesture to Hill by allowing him to sit in the owner's suite as a replacement for his Saturday game tickets. But, what about someone like Kim Muren, also of Belleville and injured in the accident, who said in today's St. Louis Post-Dispatch that she, "never plans to ride an escalator again after this."

So, given Muren's comment, it seems that a little damage control is in order for the Saint Louis Blues. Which leads me back to my statement earlier, that a press release or a written statement by the organization posted on the website would have gone a long way for fans like Muren, who now, will think twice when deciding where to buy seats for events at the Scottrade Center.