PR challenges of a new mode of transit

Taking a cue from a recent article in the StarTribune about the new Northstar Commuter Rail (http://www.startribune.com/opinion/editorials/56664627.html?elr=KArksUUUoDEy3LGDiO7aiU) I thought I would make some comments regarding what the editorial was talking about.

To summarize the article, the writer felt that Metro Transit has a challenge ahead of them in the PR department regarding the new Northstar Commuter rail that will start officially on November 16. The challenge is how to educate people on using the rail line, a mode of transportation that is new to the Twin Cities area.

Putting it simply, light rail and commuter rail can be differentiated by capacity and frequency. This is the issue that Metro Transit will have to deal with, come November 16. Light rail offers high frequency, but lower capacity (each car, like a city bus could probably hold 90 people safely, sitting and standing). When the Hiawatha line opened in 2004, Metro Transit did a great deal to educate customers on the use of light rail, which in 2004 was also new to the Twin Cities area.

The authority released pamphlets on "how to ride" the rail: from describing that fares were paid before boarding the train instead of fareboxes that you see on buses, to the frequency of the light rail, that at times, even surpassed bus frequency.

Here's the issue with the commuter rail that Metro Transit will need to work with. Commuter rail is about capacity, not frequency. Commuter rail is designed to transport a large number of people at an optimal time during the day - rush hour. Metro Transit will need to inform people that it is very unlike the light rail, in that, there won't be a train waiting every 7 1/2 minutes.

The article in the Tribune talked about Twins games at the new Target Field. The Northstar Commuter Rail will stop at an "intermodal" (several modes of transit, light rail, buses, commuter rail and the Cedar Bike Trail will converge here) station on the north side of the ballpark. Fans will need to understand that, the Northstar will not operate with the frequency the light rail does; so considering the Northstar as an option to a Twins game, might not be the option of choice, especially during the midday games, when the Northstar will only run one trip.

Also, remember this is the first run of the Northstar rail line. If the ridership surpasses the projections (the Hiawatha light rail has already surpassed ridership projections for the year 2030, after being open for only five years), the schedule may be adjusted to allow for more. Metro Transit had to specifically negotiate the schedule with the Burlington Northern Santa Fe (BNSF) railroad - because the Northstar line will operate on tracks owned by BNSF.

Metro Transit could only operate at certain times, because the BNSF tracks are still very active. The transit authority did its best to operate to coincide with times that people regularly start work: 6:30, 7, 7:30, 8 and 8:45 am. Conversely, they did the same with the return trip times, running at 3:30, 4, 4:30, 5 and 5:30 pm.

Informing customers that the Northstar line will be used for what it was designed for, commuters, will be a big task for Metro Transit. It needs to be done. I'd hate to live in Big Lake (where the line will start) take a train down to a Twins game that goes extra innings, and lets out at 10:30, and there's no Northstar train to take me back.

Metro Transit did a great job informing this area about light rail. How to use it, the changes it proposed for other drivers (especially downtown), how often it ran, etc. I can only think that they will do just as good a job when the Northstar Commuter rail opens in November.